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Cancellation Policy

Class/Workshop Participant Cancellation Policy We know "life happens" and sometimes changes to your class registration need to happen and as a valued customer we are able to offer the following. Please note that accommodating short notice changes is costly for us as supplies preparation, instructor & staffing fees and the loss of revenue from vacant workshop space(s) forfeit us the opportunity to fill short notice cancellations. For cancellations 1 week or greater we first look to re-book your class or workshop at time of cancellation. If a re-booking is not possible, an in-store credit studio account will be set-up for you and your registration purchase will be applied for future use towards an alternate future class/workshop registration or it can be used for shopping with us. For cancellations 72 hours or less, due to the costs of set up, supplies prep, staffing/instructor fees, and the inability for us to re-sell your workshop space(s) on short notice your cancellation will unfortunately have to be considered a forfeited opportunity. Please contact us either by email office@underthesun.glass or call the studio 780-739-1112 to advise us of any class or workshop registration changes you may have. Participants that No Show  No shows are considered forfeited opportunities and the above policy does not apply.

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