Purpose:

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The studio aims to engage, educate, and inspire all people regardless of race, age, culture, ability, gender identity, sexual orientation, and/or socioeconomic status. We are not just a glass art education and retail center; but rather a sanctuary where creativity, imagination and people come together. We hope to inspire and enrich the community and other glass artisans with stimulating artistic and cultural development in working, designing and manufacturing glass elements. We value taking an active role in the community, serving as a voice in glass art education, innovation, and inspiration. Our mission is simple yet profound: to foster an open and welcoming space for people to gather and experience glass art in all its forms.

 

Class Registration Options: 

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1.  Click "Book Online" at the top of the website - select your class, complete registration form, pay, and submit.

2. Email office@underthesun.glass

3. Call 780-739-1112

4. Register in studio

Payment for the class(s) must be made in full at time of registration to secure student space. Payments can be made by either cash, debit transaction, e-transfer or credit. When registration has been submitted for a class or classes you will receive a confirmation of registration and transaction email from the studio to confirm class times and schedule. This email will additionally include protocol on class cancellations and class no shows.

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Glass & Product Return/Refund Policy

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Glass & Product Sales: Due to the nature of glass, ALL SALES ARE FINAL. For all other products, if within 14 days and in original unopened packaging with the receipt, a re-fund can be issued. For open packaging and within 14 days from purchase, an in-store credit will be applied or set up to your studio account as long as the product has not be used.

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Company Cancellation Policy for Classes and Workshops

**Purpose:** This policy outlines the procedures and conditions for cancellations of bookings specific to classes and workshops, ensuring clarity for both our customers and our business operations. We value and appreciate YOU & your engagement, support and interest in our Glass Art Studio.

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 **Policy Statement:** To maintain the sustainability of our business and ensure that we can continue to provide quality classes and workshops, we have established the following cancellation policy:

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**Cancellation Notice:** Cancellations made **14 days or more** before the scheduled class or workshop will be eligible for a full refund or in-store credit. - Cancellations made **less than 14 days’ notice** of the scheduled class or workshop will not be eligible for a refund or in-store credit.  

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**Reasoning:** Cancellations with less than 14 days’ notice, do not provide sufficient time for us to resell the class space(s). As a small business, we incur costs for instructor fees, have Alberta labour laws to abide by and import glass art materials and supplies, which we must cover regardless of attendance.

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 **Communication:** Customers are encouraged to review this policy before booking classes or workshops.

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**Alternate attendance option:** - If you are not able to attend, and would like to gift or sell your registration to friends or family, please notify us of the change in attendance by emailing us at office@underthesun.glass including the first & last names of the new attendee(s) including an email address along with a phone number.

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 **Acknowledgment:** - By enrolling in a class or workshop, customers acknowledge that they have read and understood this cancellation policy.

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**Conclusion:** We appreciate your understanding and support of our small business. This policy helps us to manage our resources effectively while continuing to provide valuable experiences for all.

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• Participants that No Show 

            No shows are considered forfeited opportunities and the above policy does not apply.

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Private & Special Group Event Bookings & Cancellations 

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When coordinating a group event with us, we will work with one appointed individual coordinating from your group and all invoicing and payments will processed through and with this one representative.

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Private & Special Group Events require a minimum group size of 6 and a 50% deposit is due within 1 week of receiving your booking confirmation and invoice from us. The deposit is non-refundable and allows our studio to secure the facility designated space, equipment for your booking date along with staffing and speciality materials required. The remaining 50% is due on the day of the event.  After receiving deposit payments, we prepare glass and supplies accordingly for your group and schedule staff. Participants that No Show for a group event booking, are considered forfeited opportunities and all participant invoice fees apply. A flat rate workshop prep, set-up & clean up fee and staffing/instructor fees will be applied to your booking invoice in addition to the project cost per person and are calculated based on the glass art experience and group size. 

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Shipping Policy

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If you are unable to come into the studio to pick up your purchase, we will calculate the shipping after the sale and packaging of your order is complete. Shipping costs are based on the over all size and weight of the shipment as well as the location it is being shipped to. Shipping your purchase with the most cost effective and reliable shipping company is our priority. Shipments are sent COD unless otherwise coordinated with us.

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Definitions

UTS means Under the Sun Glass Studio