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Policy & Procedures

Class registrations and cancellation

Written & Approved by: Chandell Popik

Purpose:

The studio aims to engage, educate, and inspire all people regardless of race, age, culture, ability, gender identity, sexual orientation, and/or socioeconomic status. We are not just a glass art education and retail center; but rather a sanctuary where creativity, imagination and people come together. We hope to inspire and enrich the community and other glass artisans with stimulating artistic and cultural development in working, designing and manufacturing glass elements. We value taking an active role in the community, serving as a voice in glass art education, innovation, and inspiration. Our mission is simple yet profound: to foster an open and welcoming space for people to gather and experience glass art in all its forms.

 

Class Registration Options: 

1.  Click "Book Online" at the top of the website - select your class, complete registration form, pay, and submit.

2. Email office@underthesun.glass

3. Call 780-739-1112

4. Register in studio

Payment for the class(s) must be made in full at time of registration to secure student space. Payments can be made by either cash, debit transaction, e-transfer or credit. When registration has been submitted for a class or classes you will receive a confirmation of registration and transaction email from the studio to confirm class times and schedule. This email will additionally include protocol on class cancellations and class no shows.

Glass & Product Return/Refund Policy

Glass & Product Sales: Due to the nature of glass, ALL SALES ARE FINAL. If there ever is a problem with any purchased glass product(s), we will do our utmost to fix the issue for you. For all other products, if within 14 days and in original unopened packaging with the receipt, a re-funds can be issued. For open packaging and within 14 days from purchase, an in-store credit will be applied or set up to your studio account.

Class/Workshop Participant Cancellation Policy

We know "life happens" and sometimes changes to your class registration need to happen and as a valued customer we are able to offer the following. Please note that accommodating short notice changes is costly for us as supplies preparation, instructor & staffing fees and the loss of revenue from vacant workshop space(s) forfeit us the opportunity to fill short notice cancellations. For cancellations 1 week or greater we first look to re-book your class or workshop at time of cancellation. If a re-booking is not possible, an in-store credit studio account will be set-up for you and your registration purchase will be applied for future use towards an alternate future class/workshop registration or it can be use for shopping with us. For cancellations 72 hours or less, due to the costs of set up, supplies prep, staffing/instructor fees, and the inability for us to re-sell your workshop space(s) on short notice your cancellation will unfortunately have to be considered a forfeited opportunity. Please contact us either by email office@underthesun.glass or call the studio 780-739-1112 to advise us of and class or workshop registration changes you many have.

  • Participants that No Show 

            No shows are considered forfeited opportunities and the above policy does not apply.

Private & Special Group Event Bookings & Cancellations 

When coordinating a group event with us, we will work with one appointed individual coordinating from your group and all invoicing and payments will processed through and with this one representative.

Private & Special Group Events require a minimum group size of 6 and a 50% deposit is due within 1 week of receiving your booking confirmation and invoice from us. The deposit is non-refundable and allows our studio to secure the facility designated space, equipment for your booking date along with staffing and speciality materials required. The remaining 50% is due on the day of the event.  After receiving deposit payments, we prepare glass and supplies accordingly for your group and schedule staff. Participants that No Show for a group event booking, are considered forfeited opportunities and all participant invoice fees apply. A flat rate workshop prep, set-up & clean up fee and staffing/instructor fees will be applied to your booking invoice in addtion to the project cost per person and are calculated based on the glass art experieince and group size. 

Shipping Policy

If you are unable to come into the studio to pick up your purchase, we will calculate the shipping after the sale and packaging of your order is complete. Shipping costs are based on the over all size and weight of the shipment as well as the location it is being shipped to. Shipping your purchase with the most cost effective and reliable shipping company is our priority. Shipments are sent COD unless otherwise coordinated with us.

 

Definitions

UTS means Under the Sun Glass Studio

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