Policy & Procedures

Class registrations and cancellation

Written & Approved by: Chandell Popik

Purpose:

The studio aims to engage, educate, and inspire all people regardless of race, age, culture, ability, gender identity, sexual orientation, and/or socioeconomic status. The studio aims to enrich the community and other glass artisans with stimulating artistic and cultural development in working, designing and manufacturing glass elements. The studio aims to take an active role in the community, serving as a voice in glass art education, innovation, and inspiration. The studio aims to foster an open and welcoming space for people to gather and experience glass art in all its forms.

 

Class Registration Options: 

1.  Click "Book Online" at the top of the website - select your class, complete registration form, pay, and submit.

2. Email office@underthesun.glass

3. Call 780-739-1112

4. Register in studio

Payment for the class(s) must be made in full at time of registration to secure student space. Payments can be made by either cash, debit transaction, etransfer or credit. Class Participant Confirmations Patrons that register for a class or classes will receive a post registration transaction email from the studio to confirm class times and schedule. This email will additionally include protocol on class cancellations and class no shows.

Glass & Product Return/Refund Policy

Glass & Product Sales: Due to the nature of glass, ALL SALES ARE FINAL. If there ever is a problem with any purchased glass product(s), we will do our utmost to fix the issue for you. For all other products, if within 14 days and in original unopened packaging with the receipt, an in-store credit will be applied or set up to your next purchase (studio account).

Class/Workshop Participant Cancellation/Refunds

All cancellations will be encouraged to rebook a class at time of cancellation. Must be within 48 hours before your scheduled class start time. If a re-booking is NOT conducted the following will apply:

  • Cancellations received within 30 days or more of the scheduled start date, 75% of the class payment is refundable.

  • Cancellations received within 2 weeks of the scheduled start date, 50% of the class payment is refundable.

  • Cancellations received within less than 14 days of the scheduled start date, is non-refundable.

  • Participants that No Show for a paid class will NOT receive a refund.

            No shows are considered forfeited opportunities and class expenses are non-refundable

IMPORTANT NOTICE
**Effective September 20, 2021**

Under the Sun Stained Glass & Glass Art Studio under the new government mandates will be implementing the Restrictions Exemption Program. In addition to entering with a MASK you are required to show:
 
• proof of vaccination

• single dose accepted between September 20 and October 25 if received 2 weeks before time of service

• double doses required after October 25

• documentation of a medical exemption

• proof of a privately-paid negative PCR or rapid test within 72 hours of service (tests from AHS or Alberta Precision Laboratories are not allowed - of note I have no idea why this is so??)

PLEASE NOTE The Government of Alberta will be conducting audits and enforcement will occur to ensure rules are followed.

Continuing on from the Government of Alberta's previous COVID-19 update, Under the Sun will continue masking. Employees will continue to mask in all indoor work settings, except while alone in work stations.

We thank you all for your understanding, patience and supporting our small business. 
We are doing everything we can to keep our doors open, stay active, stay safe and in balance with the Government of Alberta's new measures.

 

We kindly ask that you reframe from booking unless you are unable to provide proof of vaccination, a negative vaccination test with 72 hours of your session or documentation of medical exemption as

no refund or rescheduling will be offered.

Special Event Cancellations

Private & Special Events are Non-Refundable and require a 50% deposit at time of booking. This deposit is non-refundable and allows our studio to secure the date, staffing and speciality materials required. The remaining 50% is required on the day of the event. We are unable to refund a cancellation for a private booking once it is paid for. After receiving deposit payments, we prepare glass for your group and schedule staff accordingly. Participants that No Show for a paid class, will NOT receive a refund. No shows are considered forfeited opportunities.

Shipping Policy

If you are unable to come into the studio to pick up your artwork, we will calculate the shipping after the sale. All shipping will be unique based on the size of the shipment and the location it is being shipped. We will do our best to keep shipping charges minimal by calculating costs with multiple shipping companies.

 

Definitions

UTS means Under the Sun Glass Studio